Tips, FAQs, and Resources
It’s hard to believe that another busy holiday season is right around the corner! What better time to learn more about useful features and functions of MyPMS. Whether it’s tips about managing bookings and folios, creating a guest marketing campaign, or getting up to speed on the ‘EMV Transition’ and processing credit card transactions – we want to make it easier for you! Our learning resources have expanded greatly this year with an updated online manual, video tutorials, and hundreds of Knowledge articles. To get you started, we put together a list of tips, links to FAQ’s, and step-by-step instructions based on some of your most commonly asked questions. There is much more, so search for your topic or question in our Knowledge Base, Online Manual, and Video Tutorials.
Have new front desk staff or need a refresher?
Watch our Front Desk Training Video and check out the Quick Start Training Guide.
5 Tips for Managing Bookings
- Move or Edit a Booking between Room Types or change dates
- Unlink an individual booking from a Group
- Give a discount to a guest
- Cancel a booking after its checked in
- Use Search Bookings to locate specific guest information or create marketing lists
Answers to 5 Frequently Asked Questions (FAQ)
- How do I restrict same day arrivals?
- How can I run a Guest Marketing campaign with MyPMS?
- How do I set up Packages and Promos on my website
- How do I setup and use Gift Certificates with MyPMS?
- What Accounting Reports can I get in MyPMS?
Managers – Learn more about Folios and MyCard
- Transfer a payment between two bookings not in a group
- Understanding the Accounts Receivables (AR) and Direct Bill System
- What is the best use of House Account Folios and how do I manage them?
