We offer a variety of free resources and support options!
If you have a question about the functions and features of any of our PMS products, the best place to start is with our free, online support options.
We offer a variety of useful articles, FAQ’s and video tutorials.
Free, unlimited access to anyone
Knowledge Base
- Detailed articles
- Answers to FAQ
Video Tutorials
- Step-by-step tutorials
- Recorded Webinars
Online Documentation
- Manuals and Guides
- Release Notes
If you have an issue that can’t be solved through our knowledge base or FAQ section,
then registered customers can Submit a ticket at our Online Support Center
Support options available to BookingCenter customers
Unlimited Phone Support
24 /7 Phone Support for all MyPMS and Channel Manager customers. Desktop PMS customers need a current support contract (See below).
Call +1-707-874-3922 Ext. 202
Online Support Center
All customers have access to our online support center to submit support tickets.
Desktop Users Support Plan Options
For registered users of the Desktop PMS, if you can’t find the help you need online, consider purchasing a Support Plan. Desktop users pay for support only when they need it – initially 30 days of free support and then either 30-day or 180-day options, as below:
30-day Support
24/7 Unlimited phone, email,
and web support
- All updates included
- Payment in 30 day intervals
Cost=$35
6-month Support
24/7 Unlimited phone, email,
and web support
- All updates included
- Payment in 6 month intervals
Cost=$180