MyGuest
Mobile Concierge and Guest Request System
A sleek, mobile-friendly concierge website and request system for your Guests. Incident Tracking System for your Staff. Fully integrated with Self Check-in/out and Housekeeping + Maintenance with instant alerts and notifications.
Make it easy for guests to engage and interact with your property and staff.
Your staff will never miss a beat! Every request displayed on the interactive dashboard making it easy to assign staff, respond to guests and track request progress. Use the Manager’s App for immediate notifications and alerts.
MyGuest is a cloud-based, fully automated Request Tracking System with an integrated mobile app for vendors & staff and a ‘Concierge’ website for guests.
Concierge System
Give your guests a convenient way to engage with your property and interact with your staff with a sleek, custom designed ‘Concierge’ website. No app needed for the Guest!
From pre-arrival to in-house, Guests can submit requests 24/7, from any device, kiosk, or in-room tablet. Using a WordPress theme, our Concierge is easy to learn and update. Demo Now
Incident Tracking
Real-time incident tracking that integrates the Housekeeping + Maintenance app features with staff or guest service needs. Perfect for hotel staff to track and review requests and maintenance logs with up-to-the-minute analytics and Incident Reports.
The automatic ‘escalation’ feature makes sure managers resolve requests in a timely manner.
Manager's App
iOS /Android app and web access for staff to receive immediate alerts via ‘push’ notifications of guest requests. Enables monitoring guests’ requests while roaming the property, or from anywhere via your smart phone.
Discover How MyGuest Can Benefit Your Hotel
MyGuest can be launched quickly, with minimal training and no impact on your most precious resources – your staff. And, when paired with our Property Management System, the ability to track Guest requests – and automate their fulfillment – will mean more time to oversee daily activities.
Our team will help get your property up and running with a beautifully branded mobile guest request and service tool in no time! Contact us to get started!
CONCIERGE (guest-facing)
The Concierge builds on the Request Tracking system with a customized, visually-stimulating hotel website as a ‘Concierge’ where Guests submit request and book services, 24-7, via any device – laptop, phone or tablet. No apps to download.
From pre-arrival to in-house, provide your guests with access to commonly requested items like Housekeeping, Maintenance, Dining requests, transportation and other local services. Our WordPress theme enables you to update all the content seen by your guests immediately without the need to re-print menus, hotel compendiums or place signage around your venue.
The interactive Dashboard and Managers Reports show which services are requested, and how well each staff member fulfills their duty. Easily search for requests, users and create downloadable Reports.
The Concierge includes marketing materials (confirmation letters, pre-arrival emails, posters, key fobs, ‘table tents’, etc) customized to your hotel to create demand and promote use of your ‘Mobile Concierge
Full Concierge Includes:
- Request Tracking System
- Manager's App
- Reporting and Analytics
- PMS Integration
- Self Check-in, eSign and SMS Integration
- Custom Designed Concierge Website
REQUEST TRACKING (staff-facing)
The Request Tracking gives you a real-time incident tracking system with every request captured and displayed on an easy-to-follow online dashboard and <optionally> notifies the BookingCenter App (iOS and Android) so staff is alerted via ‘push’ notifications, email, and/or SMS.
Your staff will never miss a beat and you will have an easy-to-analyze incident report of all issues affecting your property, with up-to-the-minute charts and graphs displaying activity visually.
With our interactive Dashboard and Manager’s App, you will know which staff was contacted to perform which service, how long it took, and whether or not it was fulfilled. The automatic ‘escalation’ process will alert other staff and/or management via ‘push’ notifications.
Hotel Incident Reports are created automatically, with graphs showing relevant details and will show you which services are being requested, and how well each staff member is fulfilling their duty.
Request System Includes:
- Request Tracking System
- Manager's App
- Reporting and Analytics
- PMS Integration
Manager's App – Monitor From Anywhere
Immediate Alerts and Notifications
BookingCenter comes with a downloadable iOS /Android app for key staff for immediate alerts via ‘push’ notifications of new incoming guest requests. Enables you to monitor your guests’ requests in real-time while roaming the property or from anywhere via your smart phone.
"Real Time" Analytics
Every single request is captured and displayed in an easy-to-follow online dashboard. Your staff will never miss a beat – all open/active requests are fully visible and staff can be alerted to new entries via ‘push’ notifications. Up-to-the-minute charts and graphs display activity in visual format.
MyPMS Integration
MyPMS – MyGuest integration offers a complete solution for tracking requests, guest activity and enhancing communication throughput the booking process.
New MyGuest Requests are displayed on the MyPMS Dashboard and stored with the Guest Booking for easy retrieval. MyGuest can also be used to track Digitally Signed Documents, Self Check-in progress and SMS Messaging, as well as manage any error such as a credit card declined, a room not assigned, cancellation, or Guest editing their details.
Our Downloadable iOS app let’s key staff receive immediate alerts via ‘push’ notifications and monitor requests in real-time from anywhere via a smart phone.
MyGuest System Options
Choose the MyGuest System that is right for your property.
MyGuest can be enabled as a ‘stand alone’ service or integrated with MyPMS.
Our team will help get your property up and running with a beautifully branded mobile guest request and service tool in no time!
Setup and Training
MyGuest is 100% cloud-based and can be launched quickly. Your dedicated BookingCenter Training Specialist will work with you to tailor MyGuest System to your hotel.
Post-Launch Support
We teach you how to manage the system via the WordPress system we provide, so images, menus, activity schedules, etc are easy for your staff to manage. But we also provide 24 x 7 support and guidance as your needs change and grow with MyGuest.
Online Manuals, Video Tutorials and Resources
Easily access and search our Online Manual for step-by-step instructions, Knowledge Base for answers to FAQs and video tutorials on how to use features.
All BookingCenter customers receive 24 x 7 technical support and updates.
Let us help you choose the right Interfaces and Modules for your system. Contact us today!