Self Check-in/out is a contactless solution for Guest. And a time-and cost- savings for your operations.

Self Check-in and Check-out

BookingCenter's flexible tools transform your Front Desk operations. Fully integrated with automated payments (dip/tap at your Kiosk or manually via Mobile), your business rules are enforced through customized messaging and eSign requirements; automated door access is provided at the right time, and Up-Sell Add-ons enhance Guest satisfaction - and your bottom line.

Guests login via their mobile device or your Kiosk to book, pay, update booking details, payment methods, eSign documents and check-in.

BookingCenter Self Check-in Mobile Phone

Mobile Check-in

Self Check-in from Your Guest's Device

Guests update booking details, payment methods, pay according to your policies (and their folio balance), e-sign the registration, and check-in form any device. Mobile Self Check-in is ideal for properties offering guests an option to bypass the front desk by checking-in on their personal (usually mobile) device and going straight to their room. On arrival date (at times you set), your guest receives an Email and/or SMS with Self Check-in details and secure access to manage their booking, agree to your conditions (and sign your contract!), initiate auth/payment, and check-in. The specific room offers access instructions, and your Guest is happy.

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Kiosk Check-in

Self Check-in from One or More Kiosks

Our Kiosks are multi-lingual and designed for guests to look-up and authenticate booking(s), 'Make a Booking', up an hour you designate as the 'System Date' cutoff, ‘dip/tap’ credit cards for authorizations or payment, retrieve a PIN for your electronic locks (or access keys left in a lock box for traditional locks), and check-in using your Kiosk. By providing 24 x 7 ‘Book Now’ access to last room availability, a Kiosk is perfect for unattended operations. Or to supplement your Front Desk operations.

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PCI | EMV Payment Gateway

Online and onsite payments via a secure, PCI-compliant gateway and/or an EMV Swipe/Dip/Tap device, Add-on Items to enhance revenues and guest satisfaction.

Digital Signature

Send, Sign and Store unlimited Digital Documents. The right doc for the specific booking is presented, and securely stored, forever

SuPpressed rates

Present a different interface to 3rd party bookings, such as an Expedia Collect or Hotel Tonight, than to your direct bookings. Offer unique registration Letters, as well.

SMS Messaging

Use SMS ('text' messaging) to deliver immediacy to your Guests.

keyless door integration

Use keyless entry powered by a PIN or mobile app, ‘keyed doors’ with customized instructions, or a mix of both

immediate notifications

Our mobile app notifies staff when guests check-in, digitally sign a document, need assistance, purchase an Add-on, or submit a MyGuest request.

Self Check-in/out System: Mobile and Kiosk

Customers can add either of the Self Check-in/out options to their existing installations. Both come with complete setup and training, which includes customized setup of the necessary Self Check-in/out screens and integration with your confirmation, Up-Sell Add-on Items, payment, Housekeeping, and registration process.

Mobile Self Check-in/out

Let Hotel Guests Bypass the Front Desk

Mobile Self Check-in/out is ideal to allow guests to bypass the front desk, check-in via their mobile device, and go straight to their room. On Check-in and/or Check-out date, the guest receives an Email and/or SMS with Self Check-in/out details and a secure access to our guest portal where you offer Up Sell Add-ons such as early arrival’, a box of chocolates, bottle of wine, or late checkout.

Perfect for properties who use Self Check-in/out as a convenience or as a ‘contact-less’ ‘front desk’ environment. This system enforces your payment policies (deposit, full payment, flat amount, etc), Add-on Items as an upselling feature, and instructions to access the specific Room/Unit assigned once the business rules have been met. Since Mobile Self Check-in/out occurs on the Guest device, your payments are manually approved by the Guest automatically, no EMV device required. Because of how BookingCenter designed the Mobile Self Check-in/out system to present clear payment instructions requiring agreement, you are protected from charge-backs.

Optimized for the mobile device of the traveler
Automatic payment or authorization offering Add-on Items to Up Sell with Guest's explicit approval
Unique access instructions per room, allowing detailed instructions for mix of hotel and rental units.
Keyless doors with PIN codes, ‘keyed doors’ with instructions; or a mix of both.
eSign Digital Signature - Custom Registration documents to the right Guest are stored forever.

Self Check-in on a Mobile Phone lets guest update booking details, add payment methods and sign the registration before check-in. Automatically updated in your PMS.

Kiosk Self Check-in

Total automation allows for EMV ‘dip/tap’ to pay via credit cards; Keys automatically delivered; supports legacy locks, as well.

Perfect for properties who use Self-Check in to supplement to the Front desk check-in process at a designated mobile check-in area. When needed, an internet device ‘greets’ your guests. The kiosk may include e-payment terminals, physical RFID or PIN keys for door access, and paper printers. Kiosk systems are designed for guests to make Bookings, look-up booking(s), ‘dip/tap’ payments and/or for authorizations, check-in, and print key cards or retrieve PPIN codes to gain room access. BookingCenter helps with branding the UX and connecting all required technology onto a customer-provided tablet or Mac/PC.

Total automation allows for EMV ‘dip/tap’ to capture credit cards and Key delivery, supporting modern and legacy locks.
Online and onsite payments via a secure, PCI-compliant gateway and/or an EMV Swipe/Dip/Tap device.
Use keyless entry powered by a PIN or mobile app, ‘keyed doors’ with customized instructions or a mix of both
eSign Digital Signature - Custom Registration and Confirmation
Automated SMS Messaging
Integration with Add-on Up Sell Items and MyGuests guarantees process oversight.

Up Sell Add-ons offer guest satisfaction and great returns.

COVID has pushed self service as both an expectation for guests and an opportunity for hospitality businesses.

Self Check-in/out present new opportunities, offering Up Selling during this process has proven to produce great revenue results – and consistent guest satisfaction.

Up Selling Add-ons are easier to sell via the guests device (or kiosk) than in person.

While the most popular Up Sell items are ‘early check-in’ and ‘late check-out’ the opportunity is as diverse as are properties.

Up Sell at Check-In/Out

UpSell at Check-In

'early check-in' is most common request

Up Sell at Check-Out

'late check-out' is most common UpSell for check-out.

Guests Manage Their Add-ons

Guests edit or remove any Up Sell Items added during the process.

Guest Self Service

Guests update own details saves time and guarantees accuracy.

Payment Options

Presenting 'I Agree' checkbox with your policy statement (auth, full pay, %, or a flat fee) makes the transaction secure - and outside chargeback scope.

Checkout and Alert Housekeeping

Notification at Check-out saves staff time and integrates to the Housekeeping App.

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Manage Self Check-in/out from anywhere.

Get immediate updates and notifications.

With the MyGuest Manager App, get immediate notification about the Self Check-in/out process. By the end of each day, only bookings not conforming to your business rules (authorization failed, late check-in, booking cancelled, etc) are presented for action.

Our iOS/Android app allows key staff to receive immediate alerts via ‘push’ notifications and monitor requests in real-time from anywhere via a smart phone.

Learn more about MyGuest Mobile Concierge and Request System

Let us help you choose the right Interfaces and Modules for your system. Contact us today!

Compatible with: MyPMS | Channel Manager