BookingCenter Online Resources

Manuals, Training Guides and Setup Forms

PMS and Channel Manager Guides
Interfaces and Modules
Forms, PAF, Service Agreements

MyPMS, Channel Manager and Desktop PMS User Guides

MyPMS User Manual

A complete documentation of the MyPMS system with help setting up and using the system.

MyPMS Training Guide

A Front Desk Training Guide for MyPMS.

MyPMS Setup Wizard Guide

Get step-by-step instructions for completing the MyPMS Self Setup Wizard.

Channel Manager Guide

A complete documentation of the Channel Manager product. 

Owner Channel Manager Guide

A complete documentation of the Owner Channel Manager products.  Including Owner Unit Programs.

Desktop QuickStart Tutorial

A short document to quickly get you up and running with the BookingCenter Desktop Software. Acrobat .PDF file (26 pages)

Desktop Reference Manual

A complete documentation of the Desktop BookingCenter features and functions.Answers ‘how to?’ as well as ‘why?’ for BookingCenter Desktop users.

Interfaces, Modules and Guest Services

MyGuest User Manual

Complete documentation of the MyGuest Mobile Concierge and Guest Request System with step-by-step instructions on how to setup and manage requests. Includes Self Check-in, Mobile Housekeeping integraiton.

MyGuest Training Guide

A step-by-step guide to help users get up and running quickly with MyGuest. 

Self Check-in User Guide

Complete documentation of the Self Check-in System with step-by-step instructions on how to setup and manage the process. Includes Letter Templates, Esign Digital Document Signing, payment options and MyGuest Integration.

Kiosk Self Check-in Setup

Step-by-step Guide on how to setup Kiosk Self Check-in including Keyless Lock System integration and payment options. 

Mobile Housekeeping App User Guide

Complete documentation of the MyPMS Mobile Housekeeping App with step-by-step instructions. 

Booking Engine Customization

Step-by-step Guide on how to customize Booking Engine Templates. See details on our available API and XML Web Services

MyCard User Guide

Complete documentation of the MyCard System, options, features and setup. 

MyCard EMV Setup Guide

Step-by-step guide on how to setup MyCard EMV System along with Troubleshooting tips. 

Point of Sale (POS) User Guide

Overview of Point of Sale system services and setup instructions. 

OTA Direct Connections

Step-by-Step guides, FAQ and Help on how to setup and manage OTA Direct Connections including Booking.com, Expedia, TripAdvisor, Airbnb and GDS. 

Global Distribution System (GDS) FAQ

A collection of Frequently Asked Questions (FAQs) about the GDS and OTA networks.

Setup Forms, Property Account Forms and Service Agreements

MyGuest User Agreement

The Agreement to use MyGuest, a month-to-month contract.

Self Check-in Agreement

The Agreement to use the Self Check-in Module, a month-to-month contract.

GDS Online Checklist

A complete overview for creating and managing your property in the Global Booking Network. Acrobat .PDF file (19 pages)

BookingCenter Products and Services Order Form

BookingCenter Order Form for products, services, and packages. (prices in US $ – email/call for quotes in other currencies) Acrobat .PDF file (2 page)

BookingCenter Packages Order Form

BookingCenter provides package pricing that includes software, setup, training, and ongoing marketing services. Acrobat .PDF file (2 pages)

BookingCenter Business Process Document

A front desk, accounting, and back office ‘cheat sheet’ providing an overview of the most common day-to-day BookingCenter tasks. Acrobat .PDF file (12 pages)

GDS Switch Form

Optional for any property desiring access to the Sabre, Galileo, WorldSpan, or Amadeus GDS systems that has been listed with another representation company in the last 12 months. Request this form and fax to +1-718-228-5959. Acrobat .PDF file (1 page)

BookingCenter Property Account Form (PAF)

Required for all properties signing up for online booking. Complete this form and fax to +1-718-228-5959. Acrobat .PDF file (1 page)

BookingCenter Property Setup Form

If you would like BookingCenter to customize your Desktop Pro or Lite, complete these forms and email or fax to +1-718-228-5959 attention your Account Manager. There is a fee for this service dependent upon the package you purchase. Contact Us for more information. Acrobat .PDF file (7 pages) or Microsoft Excel file (7 pages)

Property Setup Forms

Only the End User Agreement is required for the MyPMS system, but the others are helpful and your Account Manager may request one or more of them. Email or Fax completed forms to +1-718-228-5959.